{"id":3619,"date":"2019-06-14T14:43:25","date_gmt":"2019-06-14T12:43:25","guid":{"rendered":"https:\/\/citadel-music-festival.de\/?page_id=3619"},"modified":"2025-07-01T13:29:18","modified_gmt":"2025-07-01T11:29:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/new.citadel-music-festival.de\/en\/faq","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
What do I have to consider when entering?<\/strong>

There may be increased security checks at the entrance to the individual events at the Citadel and we therefore ask you to arrive in good time.Please refer to the respective event information for the exact admission time.For safety reasons, it is not permitted to carry bags and rucksacks that exceed the format A4 (21 cm x 29,7cm)<\/strong> are not permitted. Therefore, please refrain from taking large items of luggage with you.Deviating from this, other, stricter regulations of the respective organiser may apply. We will inform you of any last-minute changes in good time on our website and on Facebook<\/a>.<\/p> <\/div>

What age restrictions apply at the Citadel?<\/strong>

Gem\u00e4\u00df JuSchG gelten folgende Regeln:Persons under the age of 18<\/em><\/strong>Jugendliche im Alter zwischen 16 und 18 Jahre d\u00fcrfen Konzerte (\u201eTanzveranstaltungen\u201c) bis Mitternacht ohne Begleitung Erwachsener, nach Vorlage eines Lichtbildausweises, besuchen. Sch\u00fclerausweise werden nicht akzeptiert.Persons under the age of 16<\/em><\/strong>Kinder und Jugendliche im Alter von 6 bis einschlie\u00dflich 15 Jahre d\u00fcrfen das Konzert nur in Begleitung eines Erziehungsberechtigten (bzw. einer von den Erziehungsberechtigten beauftragten, vollj\u00e4hrigen Person) besuchen.Download Erziehungsbeauftragungformular<\/a>Kinder ab 6 Jahren ben\u00f6tigen f\u00fcr den Besuch einer unserer Veranstaltungen eine g\u00fcltige EintrittskartePersons under 6 years of age<\/em><\/strong>Kinder unter 6 Jahre haben keinen Zutritt auf unseren Veranstaltungen.Eine Ausnahme bilden Veranstaltungen welche\u00a0\u201eab 18 Jahren\u201c<\/strong><\/em>\u00a0deklariert sind. Hier haben nur vollj\u00e4hrige Personen Zutritt.<\/p> <\/div>

Can I take my selfie stick onto the premises?<\/strong>

For safety reasons, selfie sticks may not be taken onto the event site.<\/p> <\/div>

Is it possible to bring food and drinks to the Citadel?<\/strong>

Drinks (non-alcoholic only) are permitted up to a maximum of 0.5 litre per person in a TetraPak or plastic bottle (PET) without a screw cap\/lid. Larger packaging units (over 0.5 litres) and bulky items, glass or cans are not permitted. The only exceptions to this are events where this has been expressly announced in advance.<\/p> <\/div>

When will the Citadel open?<\/strong>

The admission times for the concerts can be found on the respective concert pages under Events<\/a>.
\nThe general opening hours of the Citadel can be found on the official website:\nzitadelle-berlin.de<\/a><\/p> <\/div>

Is smoking allowed on the premises?<\/strong>

Yes, smoking is permitted. Please do not smoke in the presence of children or other visitors who may be disturbed.The carrying and consumption of cannabis and other products containing THC is not permitted on the entire event site.<\/p> <\/div>

Can I bring camping chairs or other seating?<\/strong>

No, unfortunately this is not permitted. However, there are simple benches and beer sets. Seating cannot be guaranteed unless it is a seated concert and you have a ticket with a seating entitlement.<\/p> <\/div>

Has my booked concert been cancelled or postponed?<\/strong>

We will inform you about cancellations, postponements and changes to events here on our website.

If your event has been cancelled, you can return the tickets to the advance booking office where you purchased them. The purchase price of the tickets will then be refunded to you.

If the event has been postponed or rescheduled, your tickets will generally remain valid. In this case, you will receive detailed information on the respective concert page.<\/p> <\/div>

Where is the best place to park?<\/strong>

There are limited parking facilities near the Citadel. We recommend travelling by public transport if you can do without a car. Preferably take the U7 underground line to the Zitadelle stop.<\/p> <\/div>

Can I buy a ticket for the whole season?<\/strong>

Unfortunately not. There is no pass or ticket for the entire season. The concerts take place individually and you only buy tickets for the concert you want.<\/p> <\/div>

Can I bring my photo\/video camera?<\/strong>

In general, disposable, mobile phone and pocket cameras are permitted. Video and professional cameras (including SLR cameras) are not permitted.<\/p> <\/div>

Are there still tickets available at the box office?<\/strong>

Tickets are generally available at the box office, unless the concert is marked as 'sold out'. Please also note the event information on the concert pages.<\/p> <\/div>

Can I apply myself\/my band as support?<\/strong>

Unfortunately no. Support band applications for a specific concert are not possible. However, you can enter yourself\/your band in the Trinity Music Support-Pool<\/a>. If a support band is required, we will select a suitable opener from this pool.<\/p> <\/div>

Is there a lost property office?<\/strong>

Yes, if you have lost or found something, please report it to the box office at the entrance to the Citadel. You can also call info@new.citadel-music-festival.de<\/a> the next working day to find out whether your lost property has been handed in.<\/p> <\/div>

Resident information<\/strong>

If you are a resident around the Citadel and experience an unacceptable noise level during one of the events, despite all technical precautions, please contact the responsible person on duty in this case at the following number: +49 176 59894011<\/a>.

Please understand that the contact provided here is exclusively<\/u><\/strong> available for concerns from residents regarding the volume of a concert.
For questions regarding ticketing, admission rules, line-ups, times, or other questions concerning the Citadel or the events taking place, please contact our office at +49 30 780 99 80<\/a> or visit our websites at www.new.citadel-music-festival.de<\/a> and www.trinitymusic.de<\/a>.<\/p> <\/div>

I have a question that has not been answered in the FAQ!<\/strong>

No problem. We will be happy to answer your questions and expand the FAQ accordingly.Simply write to us conveniently using the form.\n

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